Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@tokyo-darkside.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@tokyo-darkside.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tokyo-darkside.com.

Return & Refund Policy

1. Eligibility for Returns

As our products are made-to-order (Print On Demand), we do not accept returns or exchanges for reasons such as wrong size, color, or change of mind. We only accept returns in the following cases:

Defective items (damage, sewing defects, printing errors, etc.)

Incorrect items received compared to your order

2. Return Request Period

Please contact us at info@tokyo-darkside.com within 7 days of receiving your order, including your order number and photos showing the defect.

3. How to Return

If your return request is approved, we will provide you with the designated return address from our fulfillment partner (e.g., Printful). Items returned without prior authorization will not be accepted.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

5. Important Notes

Sale items and gift cards are non-returnable

Worn, washed, or damaged items, or items missing original tags or packaging, will not be accepted